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Privacy Policy

At Polothemes, we prioritize your privacy. We understand the importance of safeguarding your personal information and using it responsibly.

This privacy policy outlines how we collect, use, disclose, and protect your data when you interact with our website or products.

What Information Do We Collect?​

When you install a Polothemes product and grant necessary permissions, we collect specific information to ensure smooth operation and enhance your experience. This information includes:

Store Details: Store ID, plan, and domain name.

Order Information (Analytics Only): Order ID, total price, store owner details (name, email, country, zip code, city, phone number), used solely for analytical purposes.

App Usage Data: Date of installation, upgrades, uninstallation, payment history, all actions within the app, device used, browser information (type, version, language), operating system, and any communication via the live chat window.

How We Use Your Information​

The information we collect serves various purposes:

  • To deliver and improve our products and services.
  • To personalize your experience with our products.
  • To analyze trends and usage data to enhance our offerings.
  • To communicate with you regarding your account, product updates, or promotional offers (only with your consent).
  • To fulfill legal obligations or respond to legal requests.

Your Choices and Control​

You have the power to control your information:

  • You can choose not to install our products.
  • You can manage the permissions granted to our apps within your store settings.
  • You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the emails.

When We Share Your Information​

We are committed to protecting your privacy and will not sell, rent, or disclose your personal information to third parties except in the following limited circumstances:

Third-Party Service Providers: We may share your information with trusted partners who assist us with specific tasks, such as email management or website support. These providers are only allowed to use your information for the specific service they are contracted for and are obligated to maintain its confidentiality.

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, but we will ensure any recipient adheres to this privacy policy.

Legal Disclosures: We may disclose your information if required by law, to comply with a court order or subpoena, or to protect the rights, property, or safety of ourselves, our users, or the public.

With Your Consent: We will share your information with third parties only with your explicit permission.

Changes to This Policy​

We may update this privacy policy periodically. We will notify you of any significant changes by posting the revised policy on our website. We recommend you review this policy regularly to stay informed.

Contact Us​

If you have any questions about this privacy policy, please contact us at support@polothemes.com.